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Pancentric Digital
Award-winning digital agency delivering digital transformations and insurance innovations through customer-led digital strategies and customer experience design

Market-leading CRM solution Hubspot now integrates with Go-Insur, Pancentric’s cloud-based digital insurance platform.

For Brokers, MGAs and challenger insurance brands who want seamless customer and policy management this integration is a big step forward.

Says Simon Fenn, Director at Pancentric Digital, “As more players in the market look to digitise and scale existing insurance products, explore new schemes and improve customer servicing and nurture, it’s key that smart policy management is married with equally smart customer management.


From an ISO 27001 certified digital agency

Digital and the ability to work from home has been a saviour for business. But it’s also provided a big opportunity for cyber-criminals.

As an ISO 27001 certified agency supporting 1000s of users on multiple platforms across 50+ countries, Pancentric take cyber threats seriously and are keen to help protect our clients. The tips below are a new quarterly initiative.

COVID-19 poses an extra threat

Within months of the pandemic hitting last year, phishing attacks were up 600%. According to InfoSecurity Group, “As is usually the case, the attacks used widespread awareness of the subject to trick users into handing over their log-ins and financial information, and/or unwittingly downloading malware to their computers. …


Pancentric is proud to partner with Altus to launch: DigitalBar

The first release of our DigitalBar insurance benchmarking service is now live. The service is a strategic collaboration between Pancentric and Financial Services consultancy Altus and is born out of years of tracking digital innovation trends. The service creates a much needed independent standard for digital maturity in the insurance sector.

A New Standard in Digital Insurance

Says Simon Fenn, Director at Pancentric Digital, “As a digital consultancy specialising in the insurance…


Go-Insur Partners with SurveyorTech

Giving Brokers the Edge in Property Scheme Insurance

We’re delighted to announce a partnership and integration between Go-Insur, our digital insurance platform, and cloud-based survey solution SurveyorTech® from Software Solved. The integration is set to step-change how brokers risk-assess, transact, and service property insurance schemes.

Rob Faulkner, Insurance Practice Lead at Software Solved, says:

“SurveyorTech’s digital survey technology dramatically improves how scheme brokers present risks and collaborate with capacity providers, step-changing the speed and accuracy of underwriting whilst also reducing costs.


New Win for Our Insurance Software, Go-Insur

We’re delighted to announce that insurance start-up Vessel Protect has chosen our Go-Insur solution for its future digital sales and servicing platform.


Which Innovations Have Had the Greatest Impact?

Insurance is more innovative than many think — and it’s had a profound, empowering impact on our progress as a society. Here’s a rundown of the biggest hits of the last 50 years. Are these the most notable?

Quick Context — it kicked off with a big fire…

Rewind. 1666. The Great Fire of London. A third of London destroyed, 100,000 people made homeless, 50 years to put everything back together.

Necessity, as they say, is the mother of invention and modern insurance was born.

A flurry of first-movers set up. Without a single post-it note, Sharpie or whiteboard they created a mechanism for financial cover and a city-wide fire service to boot. It was a solution that focussed on prevention, not just financial rescue. Value-add thinking we’d call it today. The concept restored confidence, unlocked recovery and the rest is history.

And that’s the way it’s always…


It might feel more doom than boom right now — COVID-19 & all — but my sense is there are interesting times ahead, especially at the micro-end of the business insurance market.

We’re a bit of a cheerleader for growth and innovation in insurance, helping a wide mix of Insurtechs, MGAs and brokers to digitise and thrive. Taking stock, here are my 5 reasons why things might be getting interesting in micro-business insurance.

1. Boom Trades and Innovation

96% of businesses are small. Very small. Less than 10 staff. At last count micro-businesses numbered 5.6 million in the UK, most of them buying their insurance from well-known providers and via aggregators.

But changes are afoot.

Chatting last week to Louis Willison, Head of Brand & Customer Proposition at Towergate Insurance SME, he talks about a new wave…


Insurtechs are the most bullish group when it comes to growth targets. The opposite seems true for insurers. Everyone else is somewhere in between.

This according to a recent Growth & Innovation in Insurance Report put together by our team at Pancentric Digital. No great insight you might say…big behemoths will grow less than smaller, more agile start-ups…so what? Well — it’s not quite as straightforward as that.

Clearly Change is Happening

No doubt about it — the insurance Industry is changing, and changing fast (for insurance).

More accurate and timely data, advancing digital capabilities and changing customer expectations are some of the disrupting factors starting to shake up a traditional Industry.

Adjacent sectors — particularly (open) banking — have piled on the pressure, pushing faster and harder…


Personalisation is about delivering an engaging and memorable customer experience; something that’s now a firm priority for all digital-savvy insurers. As a Silver Partner of the world leading customer experience platform — Sitecore Pancentric has precisely the toolkit you need to deliver that experience. So what difference can personalisation make? What does “personalised” actually look like when it comes to the insurance sector? We examine how insurers can tap into the benefits of Sitecore’s winning approach…

Here’s Why Insurers Should Get More Personal with Digital:

IBM expects that by 2020, 85% of all customer interactions will be handled without a human agent. For many insurers, this prediction will…


Digitally-speaking, you’ve come a long way. Your business has successfully extended its reach — and visitor numbers across your digital platforms seem to be heading in the right direction. But here’s the big question: why aren’t those visitors converting into actual customers? Conversion Rate Optimisation (CRO) can give you the answers — and here’s how to put it to work in your organisation…

What is Conversation Rate Optimisation (CRO)?

Whether it’s to join your newsletter mailing list, attend your upcoming event (not to mention, of course, sign up as a new customer), there’s a “point” to your platform or campaign. You want visitors to actually do…

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